The CarelineSoS staff were scheduled to have Call Handling training before the lockdown, and TSA offered the training remotely due to the unprecedented times we are all going through. TSA provided an excellent refresher course to our team over two days. The response quotes from the CarelineSOS team was: “that was brilliant I really enjoyed being part of the learning remotely”; “it was much better for me because I work nights and was able to be part of the learning from home”; “you don’t realise how much you forget until you are reminded and it went into a lot of depth, we forget how much we do and know”Thank you for your ongoing support.”

Debbie Hill-David, Careline Services Manager
Southend on Sea Borough Council